ULTIMATE SYSTEMS - Products - HARDiNFO

Frequently Asked Questions.
Q: I cannot connect with HARDiNFO Enterprise to remote computers running Windows 2000 or XP. Why?
A: First make sure that you have administrator rights, the same user and password on all computers, and static IP addresses unless you have a DNS Server. If you did all this, but you still get the error message "Bad Namespace r User Account", then follow the steps below... NOTE: This Windows problem has been solved in Windows XP SP2.
On each remote computer to which HARDiNFO cannot connect, you must make the following changes... STEP 1 - Required only for WinXP STEP 2 - Required only for WinXP STEP 3 - Required for Win2000 and XP Using Windows Explorer or My Computer, right-click on the c:\windows folder and select properties, you can also do this for the following folders c:\windows\system32 and c:\windows\system32\wbem Now you should be able to connect to the remote computers using HARDiNFO. If you still have problems, please don't hesitate to contact us
IMPORTANT! If HARDiNFO still cannot connect to a remote computer and you get the error Bad User Name or Namespace, try to enter the the user name in this format \\computername\username or if you have a domain then you can enter the user name in this format domain\username or username@domain (note this last format cannot be used on Windows 2000). The remote computer must have a static IP address if a domain server is not available. XP Service Pack 2 Note: You must disable the Firewall or enable the RPC ports. An alternative is to go to the command prompt and type this command line (on all remote computers): Netsh firewall set service RemoteAdmin If you cannot connect with HARDiNFO to other domains in a network with multiple domains then try to install HARDiNFO on the domain controller. NOTE: If HARDiNFO cannot connect to local computer then please verify that the WMI services are running. You can start these services from Control Panel->Administrative Tools->Computer Management.

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